ASIATODAY.ID, JAKARTA – Bank Jakarta has once again strengthened its reputation for service excellence by winning three prestigious accolades at the 23rd Infobank-MRI Banking Customer Experience Appreciation 2026, held alongside the Mid-Year Economic Outlook 2026 at Hotel Indonesia Kempinski Jakarta on Friday, June 26, 2026.
The awards recognize Bank Jakarta’s consistent commitment to delivering outstanding customer experiences through continuous innovation across both its branch network and digital banking platforms.
At this year’s event, Bank Jakarta received the following honors:
– The Best Regional Bank in Convenient Branch Experience
– The Best Regional Bank in Opening Account via Mobile Apps Experience
– Consistent Regional Bank in The Best Customer Experience for 15 Consecutive Years (2012–2026)
The achievement underscores the bank’s long-term success in maintaining high service standards while accelerating its digital transformation to provide customers with more convenient and accessible banking services.
The Infobank-MRI Banking Customer Experience Appreciation is one of Indonesia’s leading banking awards, based on independent research evaluating customer experience across multiple banking service channels. The annual assessment has become a key benchmark for customer service excellence in the country’s banking industry.
In a written statement, Agus H. Widodo, President Director of Bank Jakarta, expressed his appreciation to customers and stakeholders for their continued trust.
“We sincerely thank all of our stakeholders, especially our customers, for the confidence they continue to place in Bank Jakarta. These awards inspire us to keep innovating, enhance our service quality, and deliver an even better banking experience,” Agus said.
Meanwhile, Daniel Setiawan Subianto, Director of Technology & Operations, said the recognition reflects the bank’s ongoing corporate transformation.
According to Daniel, Bank Jakarta remains committed to consistently improving service quality across its branch network spanning the Greater Jakarta metropolitan area, Bandung, Solo, Gresik, and Lampung. At the same time, the bank continues to strengthen its digital banking capabilities, providing customers with faster, safer, more convenient, and seamless financial services.
“Our continuous service innovations are designed to deliver banking solutions that are more accessible, secure, and responsive to the evolving needs of our customers,” Daniel added.
Arie Rinaldi, Corporate Secretary of Bank Jakarta, said the awards serve as a strong motivation for the bank to continue delivering customer-focused innovation.
“This recognition encourages everyone at Bank Jakarta to continue providing adaptive and solution-oriented services that meet the evolving expectations of our customers. Through sustained innovation and continuous improvements in service quality, we are confident that Bank Jakarta will further strengthen its competitiveness as a modern, trusted, and customer-centric bank,” Arie concluded. (Silvia Andriani)
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